We’ve updated our Online Pharmacy policy. Click for more details.

Our doctors and support staff value their relationship with you and aim to provide comprehensive, personalized care. That’s why we are updating our prescription policy to align with these priorities and better serve you and your family.

Effective immediately, we will no longer accept prescription requests from online pharmacies by phone, email, or fax (Chewy.com, 1-800-PetMeds, etc.). We understand there are many reasons that our clients may want to purchase medications from online retailers or outside pharmacies. The concerns we have as your pet’s healthcare provider are:

  • Manufacturer’s product guarantees: Big-box pharmacies often obtain their stock through the “grey market,” voiding the manufacturer’s guarantee. Medications purchased directly from us are guaranteed by the product’s manufacturer and by us, your pet’s veterinarian.
  • Quality control: Our hospital’s supply chain is 100% secure. From the time the medication you order is manufactured up to the point of purchase, it has been handled, stored, and packaged in compliance with manufacturer guidelines. The product you receive is guaranteed to be the name-brand medication in the proper dosage and packaging.
  • Product rebates: Many manufacturers offer product rebates unavailable to consumers purchasing from an online retailer. These rebates often make the price of your pet’s medication competitive with prices shown by big box pharmacies. Purchases made through our online pharmacy are eligible for rebates.
  • Customer service: Managing online pharmacy requests is an unnecessarily lengthy and redundant process that takes time away from your pets and ties up our team members and phone lines. We are choosing as a hospital to focus on taking care of our patients and clients instead of answering duplicate faxes and calling pharmacies.

We support our clients in making an informed choice about where to purchase their pet’s medication. Clients seeking their pet’s medication from outside pharmacies may pick up a written prescription at our hospital. If possible, please call ahead so we can have your written prescription ready with minimal wait.  We cannot email written prescriptions, but if you cannot pick up a physical copy, we can mail one to you for a flat fee. 

If you have any further questions about our policy, please do not hesitate to contact us.  We thank you for your support!

-Your Friends at Harrison Animal Hospital

Accessibility Statement

At WhiskerCloud, we take web accessibility seriously and are committed to making all our sites as accessible as possible. We are doing this by following the guidelines of Section 508 and the Web Content Accessibility Guidelines (WCAG 2.0) established by the World Wide Web Consortium (W3C) designed to make websites more accessible and easier to navigate, particularly for people who may have disabilities.

Here are some of the ways we make our website more accessible:

  • Browser Zoom: We provide the option to enable browser zoom to allow visually impaired users to read the text of the website.
  • Alt tags for images: We use alternative text (alt) tags for all images on our websites, which are designed to describe the image for individuals using screen readers. This is intended to enable users with visual impairments to understand the content of the images on our websites.
  • Consistent page structure: We strive to make our websites have a consistent page structure, which is intended to make it easier for users to navigate and understand the content of the website.
  • Mobile Menu Aria Support: Aria attributes are added to the mobile (hamburger) menu on the website to make it more accessible to users.
  • Keyboard accessibility: We strive to make our websites keyboard accessible, which is intended to enable individuals with motor disabilities to more easily navigate our website using a keyboard instead of a mouse.
    • Dropdown Menu Keyboard Navigation: Allow easier navigation of dropdown menus with the keyboard.
  • Video and audio transcripts: Upon request to digital@whiskercloud.com, we would be happy to provide transcripts for all video and audio content on our websites to help individuals with hearing impairments have better access to the content.
  • Accessibility testing: We conduct regular accessibility testing on our websites to monitor our progress in meeting accessibility standards and strive to identify any issues that need to be addressed.

We are actively working on improving our website to make it more accessible as outlined by Section 508 of the U.S. Rehabilitation Act and the Web Content Accessibility Guidelines of the World Wide Web Consortium.

In the meantime, if you need help with using or accessing our website, please email us at digital@whiskercloud.com and provide us with the URL of the page you are trying to access. We will do our best to provide you with the information you need.